Performance Management: Giving Feedback (Spanish)
Giving employee feedback can be hard—and, let’s be honest, a little scary. However, the payoff is massive: higher engagement, sharper self-awareness, and a serious boost in performance. This course takes the "stunt work" out of tough conversations, giving you a safe, structured way to deliver critiques that actually inspire growth instead of resentment.
By: Safety LMS | Format: Online | Duration: 35 minutes | Certification: 24 Months | Language: SpanishWhat you'll learn
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The Prep Work: How to gather evidence, check your biases, and set a productive tone before the meeting even starts.
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Mastering the Delivery: Techniques for being direct without being "mean," and supportive without being vague.
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Navigating Pushback: What to do when an employee reacts poorly, gets defensive, or tries to shift the blame.
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De-Escalation Tactics: Professional ways to respond to common negative reactions while keeping the conversation on track.
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Sustaining Momentum: How to turn a one-time conversation into a continuous cycle of motivation and performance.
Description
Feedback is the fuel for professional growth, yet many leaders treat it like a chore to be avoided. This course flips the script, teaching you that a well-delivered critique is one of the most supportive things you can do for your team. We start by acknowledging the "fear factor" and replacing it with a rigorous Preparation and Conduct strategy. You’ll learn how to structure a meeting so that it feels like a partnership rather than an interrogation.
The core of the training focuses on the human element: managing reactions. Not every feedback session goes perfectly, and this course prepares you for the "messy" reality of human emotions. You will learn how to remain calm and objective when an employee is upset, how to pivot the conversation back to solutions, and how to ensure both parties walk away with a clear understanding of the next steps. Whether you’re a first-time manager or a seasoned executive, this course will help you turn "the talk" into a tool for unprecedented team success.
Course topics
- How to Give Effective Employee Feedback
- What if Feedback Goes Wrong?
- The Silent Treatment
- Playing Defense
- The Tearful Reaction
- The Commitment-Phobe
- The Angry Reaction
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The Preparation Blueprint: A step-by-step checklist to ensure you’re focused on facts and outcomes, not just "vibes."
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Reaction Management Playbook: Specific strategies and scripts for handling the "Big Three" negative reactions: defensiveness, shut-down, and emotional distress.
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Simulation Labs: Interactive exercises where you can practice delivering feedback to diverse personas and receive instant coaching.
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Follow-Up Frameworks: Templates to help you transition from the feedback meeting into a collaborative action plan.